Frequently Asked Questions
Everything you need to know about your Écrin experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. International delivery times vary by destination but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Écrin accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options via Klarna.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic or recycled fibers, and we partner exclusively with factories that guarantee fair labor practices.
Can I track my shipment in real-time?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey directly on our carrier's website.