Returns & Exchanges

At Écrin, we prioritize your satisfaction and offer a seamless 30-day return policy for all unworn fashion pieces in their original packaging. We strive to make your shopping experience as refined as our collections, ensuring every exchange is handled with care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack the items in their original Écrin box, ensuring all designer tags and hygiene seals remain intact and attached.

• 3.
  Attach the Label

  Affix the prepaid shipping label provided via email to the exterior of your parcel and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.